Need to Know – Rights and Responsibilities of the Patient

Rights

It is important to know your rights as a patient at the hospital. A patient has a right to the following:

To know the cost of treatment and the cost of all services
To know the names of the doctor and staff administering treatment
To have privacy during consultation with the doctor, while undergoing tests and medical treatment
To receive services and treatment regardless of the patient’s ethnicity, colour, religion, gender, age, family background, nationality and physical and mental disability
To be safe-guarded from inappropriate physical, mental, sexual treatment and attacks
To the physical and mental safety of the disabled, seniors and children
To be informed about all health information
To be fully informed of the benefits and risks of the treatment, as well as side effects and expected outcome
To accept or refuse treatment in line with Indian culture and traditions, and the Indian constitution
To refuse to receive treatment
To receive the discharge summary in writing, as per the hospital protocols
To receive a copy of the medical report and medical test results, as per the hospital protocols
To be transferred in order to avail another facility
To be informed of the nature of the pain during treatment and ways to get relief from it
To lodge a complaint about the service they are receiving
To receive an explanation in response to their complaint
To receive anesthesia, blood and blood component transfusion, and severe treatment options, only upon receipt of the patient’s consent
To receive the patient’s consent before testing
To seek and receive permission for the patient and his/her family to view the patient’s medical documents
To receive consent before every testing
The patient should be allowed to take foods of his/her choice, in consultation with the doctor, and be allowed to profess the religion of his/her choice

Responsibilities

Just as a patient has rights, he/she also has certain responsibilities. That is, they do not have to wait to be informed about their treatment, it is their responsibility to find out.

You must provide information about you and your family members’ health, in order for us to offer you our best services
You must provide complete and correct information, including your full name and complete address
You must also participate in deciding the best treatment option for you. And for the treatment to be carried out as planned, you must follow the instructions given to you correctly
You must treat the service provider with due respect and acknowledge their services
You must understand their need to prioritize emergency patients and those that require special care
You must follow the facility rules and regulations regarding smoking, visitor count, visiting hours, use of mobile phones etc.
You must understand your financial commitment towards the healthcare service and pay accordingly
It is important to give your consent for the hospital treatment and informed consent relating to surgical and non-surgical treatments, blood and blood components transfusion or other severe treatments.
You must be kind and courteous to the hospital staff, other patients and visitors.
Please be there for your appointments on time
If you need to cancel or reschedule your appointment, please do so as early as possible
Please do not share medicines given to a patient with any other patient
For treatments covered by insurance, give accurate and complete information about the patient, and work with the hospital to help the hospital receive its due payment
Please call and inform the hospital immediately, if the condition of the patient gets worse or if the patient does not follow instructions.
Please follow the instructions given properly, for your treatment to go as planned
Please attend follow up appointments as scheduled
Do not take any medicines without consulting the doctor
Provide correct and true information about yourself

All patients have the right to receive services and treatment regardless of the patient’s ethnicity, colour, religion, gender, age, family background, nationality and physical and mental disability.

Kauvery Hospital is globally known for its multidisciplinary services at all its Centers of Excellence, and for its comprehensive, Avant-Grade technology, especially in diagnostics and remedial care in heart diseases, transplantation, vascular and neurosciences medicine. Located in the heart of Trichy (Tennur, Royal Road and Alexandria Road (Cantonment), Chennai, Hosur, Salem and Bengaluru, the hospital also renders adult and pediatric trauma care.

Chennai – 044 4000 6000 • Trichy – Cantonment – 0431 4077777 • Trichy – Heartcity – 0431 4003500 • Trichy – Tennur – 0431 4022555 • Hosur – 04344 272727 • Salem – 0427 2677777 • Tirunelveli – 0462 4006000 • Bengaluru – 080 6801 6801